Frequently Asked Questions
Shipping times vary depending on your location and the supplier's location. Typically, orders are processed within 1-3 business days, and shipping can take an additional 5-10 business days. We strive to get your order to you as quickly as possible, and you’ll receive a tracking number as soon as your order is shipped
We offer a 14-day return policy on most items. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be unused and in their original packaging. Please
note that return shipping costs may apply, and some items may be non-returnable due to hygiene reasons or supplier restrictions.
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to arrange a replacement or a refund, depending on the situation. Please provide photos of the damage to help us resolve the issue quickly.
You can reach our customer support team via email at support@reviveinc.ca or by phone at +1 (800) 657-4675. We’re available Monday to Friday, 9 AM - 6 PM EST, and we’re here to help with any questions or concerns you may
have.
No, we believe in transparent pricing. The price you see at checkout is the final price. However, international customers may be responsible for customs duties or taxes, which are determined by their local government.
At Revive,
we strive to ensure you are delighted with your purchase. If you are
not completely satisfied, we offer a 30-day return policy for a
hassle-free return process.
Return Eligibility:
Timeframe: You can return items within 30 days from the date of receipt.
Condition: Items must be unused, in their original condition, and with all original packaging and tags intact.
Proof of Purchase: A receipt or order confirmation is required for all returns.
How to Initiate a Return:
Contact Us: To start a return, please email us at support@reviveinc.ca. Provide your order number and reason for the return. We will issue return instructions.
Prepare Your Return:
Pack the item securely in its original packaging. Write the RMA number
on the outside of the package to ensure it is processed correctly.
Return Shipping: Ship the item to the address provided and please note that you are responsible for the return shipping costs.
Refunds:
Once your return is received and inspected, we will process your
refund. Refunds will be issued to the original payment method and may
take 5-10 business days to reflect in your account.
Exchanges: If you wish to exchange an item, please wait for the full refund to be issued back to you and then process a new order.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at support@reviveinc.ca We will arrange for a replacement or full refund at no additional cost.
Contact Us:
For any questions about our return policy or to initiate a return, please reach out to our customer support team:
Email: support@reviveinc.ca
Thank you for shopping with Revive. We appreciate your business and are here to help with any issues you may encounter.