Frequently Asked Questions

How long will it take to receive my order?
Shipping times vary depending on your location and the supplier's location. Typically, orders are processed within 1-3 business days, and shipping can take an additional 5-10 business days. We strive to get your order to you as quickly as possible, and you’ll receive a tracking number as soon as your order is shipped.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s website.

What is your return policy?
We offer a 14-day return policy on most items. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be unused and in their original packaging. Please note that return shipping costs may apply, and some items may be non-returnable due to hygiene reasons or supplier restrictions.

What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to arrange a replacement or a refund, depending on the situation. Please provide photos of the damage to help us resolve the issue quickly.

Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs may vary based on your location. Please check our shipping policy or contact customer service for more details about international orders.

Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure timely delivery, so changes or cancellations are only possible within a short window after placing the order. If you need to make changes or cancel your order, please contact us immediately. We’ll do our best to accommodate your request.

How do I contact customer support?
You can reach our customer support team via email at support@reviveinc.ca or by phone at +1 (800) 657-4675. We’re available Monday to Friday, 9 AM - 6 PM EST, and we’re here to help with any questions or concerns you may have.

Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions to our customers. To stay updated, sign up for our newsletter or follow us on social media.

Are there any hidden fees?
No, we believe in transparent pricing. The price you see at checkout is the final price. However, international customers may be responsible for customs duties or taxes, which are determined by their local government.

Does Revive manufacture their own products?

AutoLink by Revive represents the pinnacle of innovation, precision, and quality, thanks to our trusted manufacturing partnership with Xuda. Known for their excellence in automotive technology production, Xuda collaborates closely with Revive to bring our cutting-edge designs to life. This partnership ensures that every AutoLink product meets the highest standards of performance and reliability, embodying the shared commitment of both companies to deliver exceptional solutions for modern drivers. Together, Revive and Xuda redefine what’s possible in automotive electronics.