Refund Policy

At Revive, we strive to ensure you are delighted with your purchase. If you are not completely satisfied, we offer a 30-day return policy for a hassle-free return process.

Return Eligibility:

  • Timeframe: You can return items within 30 days from the date of receipt.
  • Condition: Items must be unused, in their original condition, and with all original packaging and tags intact.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

How to Initiate a Return:

  1. Contact Us: To start a return, please email us at support@reviveinc.ca. Provide your order number and reason for the return. We will issue return instructions.
  2. Prepare Your Return: Pack the item securely in its original packaging. Write the RMA number on the outside of the package to ensure it is processed correctly.
  3. Return Shipping: Ship the item to the address provided and please note that you are responsible for the return shipping costs.
  • Refunds: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account.
  • Exchanges: If you wish to exchange an item, please wait for the full refund to be issued back to you and then process a new order. 

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us immediately at support@reviveinc.ca We will arrange for a replacement or full refund at no additional cost.

Contact Us:

For any questions about our return policy or to initiate a return, please reach out to our customer support team:

Thank you for shopping with Revive. We appreciate your business and are here to help with any issues you may encounter.